MATTHEW SPURR
Fractional Head of Customer Experience
About
Matthew Spurr is a seasoned Fractional Head of Customer Experience with over a decade of hands-on SaaS experience, notably as Co-Founder of Quuu. He specializes in helping startups bridge the gap between users and products, turning real customer feedback into meaningful improvements to reduce churn and increase ARPU. Matthew is passionate about creating systems that build user confidence through education loops, community spaces, product insights, and clear onboarding paths.
MATTHEW SPURR Matthew Spurr is a seasoned Fractional Head of Customer Experience with over a decade of hands-on SaaS experience, notably as Co-Founder of Quuu.
At a Glance
Verified- Years Experience
- 11+
- Publications
- 1
- Degrees & Certs
- 1
- Awards & Honors
- 1
- Verified Skills
- 12
Professional Experience
Fractional Head of Customer Experience
Freelance
January 2023 - Present
Helping startups enhance their user experience by creating systems that turn customer feedback into meaningful improvements. Specializing in reducing churn and increasing ARPU through transparent onboarding and educational loops.
Co-Founder
Quuu
2015 - 2022
Co-founded Quuu, a platform that curates content and helps businesses automate social media scheduling. Focused on cultivating a user-centric product development process and enhancing customer satisfaction.
Education
BSc Business Management
University of Leeds
2010
Publications & Media
Knowledge Base
Achievements & Awards
Co-Founded Quuu
2015
Successfully launched and grew a SaaS company focused on social media automation with a strong emphasis on user experience.
Frequently Asked Questions
Like what you see?
Enter your name or company. We'll do the rest.
Free · No signup required · Ready in 30 seconds